Regular Shipping Policies:
Our flat rate of $4.95 ships out within 24 hours and ships Media Mail, usually reaching you in 5-8 business days.
If you prefer your items to be sent via Fedex or UPS, please contact us at 800-564-3468, or e-mail email@example.com to arrange overnight, 2 or 3 day shipping.
Please allow 24 hours for a response if contacting during business hours (Monday-Friday, 9:00AM until 5:00PM Eastern Standard Time). If you are trying to reach us Friday Evening or over the weekend, we will respond as quickly as we can the following Monday morning.
All U.S. Orders will ship from Williston, Vermont.
For questions about rates please contact us at firstname.lastname@example.org or call customer service directly at: 800.564.3468. Customer service hours are 9 AM-4 PM EST and any calls outside of that time frame will be returned the following business day.
* For orders placed after 4:00 PM EST on Friday please allow an additional 1-2 days for delivery.
If you are interested in purchasing Choose Your Own Adventure books from outside of the United States, please email us at email@example.com and provide the following:
Title(s) you are interested in purchasing
Complete Shipping Address
We will obtain a shipping and handling quote and will provide an invoice via Paypal.com that you can pay with any major credit card or a bank account linked to Paypal. Once payment has cleared, product will ship out within 48-72 hours. International shipping times vary and will typically reach you in 10-15 days. Please allow additional time for orders placed late in the week or on weekends.
Orders placed outside of the US will ship from Williston, Vermont.
Consumer Online Sales Returns:
Returns are accepted within 14 days of the date that the order was received. Customers are responsible for all return shipping costs, and books must be in their original condition (shrink wrap intact for Box Sets, no bent edges or scuff marks, no cracked spines).
Refunds will be issued to the original form of payment within 14 days of receipt of the returned merchandise.
Please e-mail us at firstname.lastname@example.org in order to obtain a Return Authorization prior to returning any merchandise. Once an RA is obtained, returns may be mailed to:
82 Winter Sport Lane
Williston, VT 05495
Returns to, and refunds from CYOA.com are only available to customers who purchased their items directly from our site.
Chooseco, LLC reserves the right to refuse credit if the merchandise returned is used or damaged.