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Shipping

U.S. Shipping Policies: 

Our flat rate of $4.95 ships out within 24 hours, usually reaching you in 2-8 business days. Due to the high costs, Alaskan and Hawaiian orders are charged $10.95 for Standard Mail. 

If you prefer your items to be sent via another shipping carrier,  please contact us at 1-888-422-7993, or e-mail orders@chooseco.com to arrange overnight, 2 or 3 day shipping.

Please allow 24 hours for a response if contacting during business hours (Monday-Friday, 9:00AM until 5:00PM Eastern Standard Time).  If you are trying to reach us Friday evening or over the weekend, we will respond as quickly as we can the following Monday morning.

All U.S. Orders will ship from Williston, Vermont.

For questions about rates please contact us at orders@chooseco.com or call customer service directly at: 1-888-422-7993.  Customer service hours are 9 AM-4 PM EST and any calls outside of that time frame will be returned the following business day.

* For orders placed after 4:00 PM EST on Friday please allow an additional 1-2 days for delivery.  

International Orders:

We are internationally friendly and will ship to many countries around the world via USPS. Currently, we are offering carrier-calculated shipping to Canada, EU countries, the UK, Australia, New Zealand, and South Africa. Our system will calculate the international shipping charges for your order once you select your preferred delivery option before proceeding to purchase.

PLEASE NOTE: Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. There may also be additional shipping fees charged once the package arrives in your country to facilitate delivery to you. Customs policies vary widely from country to country; please contact your local customs agency for more information. 

USPS First Class Package International

Ships to 35 countries in usually 7-21 business days. 

USPS Priority Mail International

Ships to 35 countries in usually 6-10 business days.

USPS Priority Express International

Ships to 34 countries in usually 3-5 business days.

From countries outside of our shipping territories, you can also purchase the series on Amazon in the China, India and Japan.

For additional inquiries on International orders, contact orders@chooseco.com.

 

Return Policy:

Consumer Online Sales Returns:

Returns are accepted within 14 days of the date that the order was received.  Customers are responsible for all return shipping costs, and books must be in their original condition (shrink wrap intact for Box Sets, no bent edges or scuff marks, no cracked spines). 

Refunds will be issued to the original form of payment within 14 days of receipt of the returned merchandise.

Please e-mail us at orders@chooseco.com in order to obtain a Return Authorization prior to returning any merchandise. Once an RA is obtained, returns may be mailed to:

    Chooseco, LLC

    Returns Department

    82 Winter Sport Lane

    Williston, VT 05495

Returns to, and refunds from CYOA.com are only available to customers who purchased their items directly from our site.

Chooseco, LLC reserves the right to refuse credit if the merchandise returned is used or damaged.