U.S. Shipping Policies:
Standard Shipping: Our flat rate of $4.95 ships out within 24 hours, usually reaching you in 2-8 business days.
Alaska/Hawaii: We aim to provide you with the best possible shipping price. Currently, we are offering weight-based shipping rates, as well as carrier-calculated shipping. Our flat weight-based rate ships via media mail and breaks down as follows:
1-10 lbs (7-21 business days) for $6.95
10-25 lbs (7-21 business days) for $15.95
25-75 lbs (7-21 business days) for $30
Carrier-calculated shipping is automatically generated by USPS and based on weight and destination. For more information about carrier-calculated shipping, see our International Shipping Policy below.
If you prefer your items to be sent via another shipping carrier, please contact us at 1-888-422-7993, or e-mail firstname.lastname@example.org to arrange overnight, 2 or 3 day shipping.
Please allow 24 hours for a response if contacting during business hours (Monday-Friday, 9 AM until 5 PM Eastern Standard Time). If you are trying to reach us Friday evening or over the weekend, we will respond as quickly as we can the following Monday morning.
All U.S. Orders will ship from Williston, Vermont.
For questions about rates please contact us at email@example.com or call customer service directly at: 1-888-422-7993. Customer service hours are 9 AM-4 PM EST and any calls outside of that time frame will be returned the following business day.
* For orders placed after 4 PM EST on Friday please allow an additional 1-2 days for delivery.
Unfortunately, international shipping can be very expensive from our Williston, Vermont warehouse and we are currently unable to ship outside of the US.
For additional inquiries on International orders, contact firstname.lastname@example.org.
Consumer Online Sales Returns:
Returns are accepted within 14 days of the date that the order was received. Customers are responsible for all return shipping costs, and books must be in their original condition (shrink wrap intact for Box Sets, no bent edges or scuff marks, no cracked spines).
Refunds will be issued to the original form of payment within 14 days of receipt of the returned merchandise.
Please e-mail us at email@example.com in order to obtain a Return Authorization prior to returning any merchandise. Once an RA is obtained, returns may be mailed to:
82 Winter Sport Lane
Williston, VT 05495
Returns to, and refunds from CYOA.com are only available to customers who purchased their items directly from our site.
Chooseco, LLC reserves the right to refuse credit if the merchandise returned is used or damaged.