Regular Shipping Policies:
Our flat rate of $4.95 ships out within 24 hours and ships Fedex Ground, usually reaching you in 5 business days. Due to the high costs, Alaskan and Hawaiian orders are charged $10.95 for Standard Mail.
If you prefer your items to be sent via another shipping carrier, please contact us at 1-888-422-7993, or e-mail firstname.lastname@example.org to arrange overnight, 2 or 3 day shipping.
Please allow 24 hours for a response if contacting during business hours (Monday-Friday, 9:00AM until 5:00PM Eastern Standard Time). If you are trying to reach us Friday evening or over the weekend, we will respond as quickly as we can the following Monday morning.
All U.S. Orders will ship from Williston, Vermont.
For questions about rates please contact us at email@example.com or call customer service directly at: 1-888-422-7993. Customer service hours are 9 AM-4 PM EST and any calls outside of that time frame will be returned the following business day.
* For orders placed after 4:00 PM EST on Friday please allow an additional 1-2 days for delivery.
For additional inquiries on International orders, contact firstname.lastname@example.org.
Consumer Online Sales Returns:
Returns are accepted within 14 days of the date that the order was received. Customers are responsible for all return shipping costs, and books must be in their original condition (shrink wrap intact for Box Sets, no bent edges or scuff marks, no cracked spines).
Refunds will be issued to the original form of payment within 14 days of receipt of the returned merchandise.
Please e-mail us at email@example.com in order to obtain a Return Authorization prior to returning any merchandise. Once an RA is obtained, returns may be mailed to:
82 Winter Sport Lane
Williston, VT 05495
Returns to, and refunds from CYOA.com are only available to customers who purchased their items directly from our site.
Chooseco, LLC reserves the right to refuse credit if the merchandise returned is used or damaged.